Case Study — OneStream
Toll Group Unified Finance Transformation
50
Countries
20,000+
Team Members
1,200
Operating Sites
1
Unified Platform
About the Client
Toll Group
Toll Group, part of Japan Post, is a logistics, distribution and freight forwarding business with dual headquarters in Melbourne and Singapore. With approximately 20,000 team members supporting more than 20,000 customers worldwide, Toll operates across 1,200 sites in 50 countries with an Asia Pacific focus and a forwarding network spanning 150 countries.The Challenge
A Fragmented, Costly Finance Landscape
Toll Group’s previous Oracle Hyperion and EPM Cloud environment — covering financial close, consolidation, reporting, budgeting and forecasting — had become complex, fragmented and expensive to maintain. With Oracle ending support for their existing Hyperion version, Toll needed a fundamentally better approach across all business units. Their objective was clear: handle the statutory consolidation and reporting process for all legal entities through a single group team in a single system, improving governance, compliance oversight and results analysis while freeing divisional teams to focus on internal budgeting, forecasting and local reporting.Business Challenges
- Oracle Hyperion and EPM Cloud landscape was complex, fragmented and costly to maintain
- Oracle support for the existing Hyperion version was ending
- Business units lacked integration and needed a streamlined approach
- Group governance and oversight on compliance activities was not up to par
- Time-consuming and error-prone month-end reporting process
- Divisional teams needed resources to focus on internal budgeting, forecasting and reporting
- Too many integrations and data mapping points adding complexity
The Evaluation
Finding the Right Platform
Toll Group needed a low-risk approach and undertook a market scan to investigate alternatives. Key requirements included a common consolidation and reporting platform across the entire group, a move to the cloud to improve IT security and reduce support costs, and the ability to satisfy Japan Post’s J-SOX internal control requirements. Once the Finance team saw OneStream in action, they recognised that its unified environment for consolidation, statutory reporting, management reporting and analysis could address their key business requirements. With the assistance of James & Monroe, Toll realised that OneStream could satisfy both their immediate group statutory needs and their budgeting and forecasting requirements.OneStream allows us to seamlessly roll-up our business units financial data to the group level. The unified platform and the budgeting and forecasting enhancements OneStream facilitated mean that each subsidiary can model their budget at the level of detail required for their subsidiary and make the results immediately available to Group Finance.
Peter Smith — Group Finance Manager, Toll Group
Implementation
Implementing Intelligent CPM with James & Monroe
Toll Group selected James & Monroe as their OneStream implementation partner based on J&M’s 18+ years of experience in developing corporate performance management solutions for some of Australia’s largest organisations. In the first phase, Toll migrated all financial consolidation, statutory and management reporting, and budgeting and forecasting to the OneStream platform, significantly streamlining finance operations. The team then extended the initial build by implementing a Tax Effective Accounting solution and enhancements to budgeting and forecasting systems — including bottom-up models, guided workflows, FX model scenarios and a Global Logistics customer profitability model.Scope
Solutions Delivered
Financial Close & Consolidation
Global statutory consolidation across all legal entities on a single platform, with improved governance and compliance oversight.Financial & Management Reporting
Unified reporting environment replacing fragmented Hyperion and EPM Cloud systems, with standardised reporting via Extensible Dimensionality.Budgeting & Forecasting
Enhanced budgeting with bottom-up models, guided workflows, FX scenarios and customer profitability modelling across business units.Results
Key Benefits
Unified environment for consolidation, reporting and analysis across all business units and legal entities
Significant improvement in the accuracy and timeliness of financial reporting
Cloud deployment on Microsoft Azure reduced both internal IT and third-party application support costs
Extensible Dimensionality standardises reporting, budgeting and forecasting across the group
Elimination of massive manual data handling in Excel through automated data loads and improved data quality
Ability to satisfy Japan Post’s J-SOX internal control requirements on a single compliant platform
In our early discussions with James & Monroe and OneStream, it became clear that they understood the challenges we were facing in Group Finance. The team of Toll, J&M and OneStream met every challenge along the way, including effectively handling issues with historical data exposed by the implementation, coordinating the vision and efforts of our geographically dispersed business units, and laying a solid foundation for future initiatives.
Peter Smith — Group Finance Manager, Toll Group
What’s Next
Extending the Solution
Toll is evaluating additional initiatives to extend their investment, both in the core OneStream application and through OneStream’s MarketPlace solutions. Current work includes a pilot of OneStream’s Account Reconciliations & Transaction Matching MarketPlace solutions, with potential future implementation of Cash Planning, Treasury schedules and registries, and tax compliance reporting.Implementation Partner